Frequently Asked Questions
Everything you need to know about our outdoor gear and services.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within North America usually takes 3-7 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags. Exchanges are free, while returns for a refund may be subject to a small shipping fee.
Are Hooké products covered by a warranty?
Yes, all our technical apparel and gear are covered by a one-year limited warranty against manufacturing defects to ensure you are ready for the wild.
How should I care for my technical outdoor clothing?
To maintain performance, we recommend machine washing in cold water with mild detergent and hanging to dry. Avoid fabric softeners on waterproof or moisture-wicking fabrics.
Do you ship internationally?
Yes, we ship our outdoor collections worldwide. Shipping rates and delivery times for international orders are calculated at checkout based on the destination.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.